| Abstract: | This research was sought to examine the factors determining employee job satisfaction at the
Bank of Abyssinia. The purpose of this study was to identify and analyze the key elements that
influence job satisfaction among employees within this financial institution. The research was
focus on understanding both intrinsic and extrinsic factors that impact employee contentment
and overall job performance. The primary objectives of the study are: identifying the critical
factors affecting job satisfaction at the Bank of Abyssinia, assessing the relative impact of these
factors on employees' satisfaction levels, and developing actionable recommendations to
enhance job satisfaction based on the findings. To achieve these objectives, a mixed-methods
approach was employed. Quantitative data was collected through structured surveys
distributed to a representative sample of employees, addressing factors such as compensation,
work environment, career development opportunities, and promotion opportunity.
Complementary qualitative data was gathered through semi-structured interviews to capture
deeper insights into employees' personal experiences and perceptions. The study was used
statistical techniques to analyze survey data and thematic analysis for interview data. The
finding also reveals the existence of moderate level of promotion in the Bank of Abyssinia
central Addis District. The data collected through distributing questionnaire were analyzed
using correlation and regression analysis by applying SPSS version 25. The study concludes
that fair compensation and career development opportunities are crucial for enhancing
employee morale, commitment, and productivity. Based on the findings, the study recommends
that the Bank of Abyssinia regularly review and update its compensation structure to ensure it
remains competitive and aligns with employee expectations. Additionally, the bank should
focus on improving working conditions, offering recognition programs, and providing clear
career progression paths to enhance job satisfaction and employee retention. These measures
are expected to foster a motivated and engaged workforce, ultimately contributing to the bank's
long-term success. |
