Abstract: | The main purpose of this study is to assess and describe the practice performance
management in ECC in Addis Ababa head quarter. The study tries to address the basic
questions of how the alignment is made between organizational goal with that of the
departmental and individual goal, how the planning, execution, assessment and review
process was handled and identifying the purpose of having PM in ECC and practices while
implementing performance management. To answer these questions descriptive research
design has been deployed by using both quantitative and qualitative research approach. For
this study Stratified sampling method technique was used by taking 190 employees to fill in
the self-developed questionnaire, which is the main data collection instrument. The data
gathered from the questionnaire were compiled by using SPSS software. Descriptive statistic
method was used for analyzing data obtaining from questionnaire and data gather from
interview and document analysis ware analyzed contextually. The result of the analysis was
presented using tables. In general the finding of the study revealed that employee at the
Ethiopian customs commission not only understand the organization purpose and goals but
also see how their individual contributions align with these objectives, a generally positive
perception among employees regarding their skill and understanding of performance
expectations, a majority of employees report receiving feedback and having open discussions
about their performance, but there are notable gaps in the consistency of performance
planning and employee involvement in the process, concerns about resource availability
highlighting the need for management to address these issues proactively, regarding
performance assessment there are significant concerns about clarity, fairness, and the
inclusion of peer feedback, a substantial portion feels that their training needs are not being
met and scepticism exists regarding the relationship between performance appraisals and
tangible benefits are a major problem noted. |