Keywords: | training and development, employee performance, training needs assessment, training methods, blended learning, evaluation techniques, productivity, job satisfaction, knowledge retention |
Abstract: | This study investigates the impact of training and development programs on enhancing employee
performance at Bunna International Bank. The primary objectives are to examine the
effectiveness of training needs assessments, evaluate various training methods and delivery
modes, and analyze the role of evaluation techniques in optimizing employee outcomes. A mixedmethods approach was adopted, integrating quantitative data from structured surveys and
qualitative insights from semi-structured interviews with employees and managers. The research
highlights significant findings, including the positive correlation between systematic training
practices and improved employee performance metrics such as productivity, job satisfaction, and
knowledge retention. Effective training delivery modes, particularly blended learning
approaches, were identified as instrumental in engaging employees and reinforcing practical
applications. However, gaps in aligning training with strategic goals and inconsistent evaluation
practices were noted as areas needing improvement. The study concludes that targeted training
initiatives, tailored to specific organizational and cultural contexts, are critical for maximizing
workforce potential and sustaining competitive advantage in Ethiopia’s dynamic banking sector.
Key recommendations include enhancing training needs assessments, integrating robust
evaluation frameworks like the Kirkpatrick model, and adopting innovative delivery modes to
address diverse employee learning preferences. By addressing these gaps, Bunna International
Bank can optimize its training programs to foster a culture of continuous improvement, ensuring
long-term organizational growth and employee development. The findings offer valuable insights
for financial institutions and other sectors seeking to improve employee performance through
strategic human resource development. |