DETERMINANTS OF EMPLOYEES’ JOB SATISFACTION IN THE CASE OF BERHAN BANK S.C WEST ADDIS DISTRICT

Abstract

This study aims to examine the determinants of employees’ job satisfaction. The researcher used an explanatory and descriptive research design with a quantitative research approach in order to meet the objective of the study. The target population for this study was employees’ of Berhan Bank S.C., located in Addis Ababa, in the West district. Out of 672 permanent employees, 251 respondents were selected using the simple random sampling technique. The four factors of an employee’s job satisfaction (pay, promotion, operating procedures, and nature of work) were visualized. The data collected were summarized, classified, tabulated, and analyzed using the statistical Package for Social Scientists (SPSS) version 26. The data were analyzed using descriptive and inferential statistics. The study revealed that there is a statistically significant positive relationship between four factors (i.e., pay, promotion, operating procedures, and nature of work) and employees’ job satisfaction. But the magnitude of the relationship varies from one factor to the other factor where Pay, promotion, operating procedures, and nature of work: employee job satisfaction ranked from most correlated to least correlated. The result of linear regression shows that 76.7% of the variance of employees’ job performance can be predicted by the independent variable (i.e., pay, promotion, operating procedures, and nature of work). In addition, all four factors (i.e., pay, promotion, operating procedures, and nature of work) had significant and positive contributions to employees’ job performance at a 95% confidence level. So, Berhan Bank should give a strong concern for all these determinates of employee job satisfaction (i.e., pay, promotion, operating procedures, and nature of work).