EFFECT OF TRAINING AND DEVELOPMENT ON EMPLOYEES’ PERFORMANCE IN ETHIO TELECOM SOUTHWEST ADDIS ABABA SHOP OFFICES

Abstract

This study examines the effect of training and development on employee performance in Southwest Addis Ababa Ethio Telecom shop offices. The study analyzes the four independent variables of need assessment, trainee selection, implementation, and evaluation using descriptive and inferential analyses. The study utilized a quantitative approach and employed explanatory research design to examine a sample of 148 employees at ethio telecom. The results show that all correlations between the independent variables and employee performance are significant at the 0.05 level (2- tailed), with need assessment having the strongest correlation (0.707). The R-squared value is 0.627, indicating that the independent variables explain 62.7% of the variance in employee performance. The ANOVA results show that the model is significant (F=59.988, Sig.=0.000). The unstandardized coefficients reveal that need assessment and evaluation have a significant positive impact on employee performance, while trainee selection does not. Implementation has a positive impact on employee performance, but not as strong as the impact of need assessment and evaluation. The study concludes that ethio telecom should prioritize need assessment and evaluation when designing and implementing training and development programs to enhance employee performance