| Abstract: | The hotel and hospitality industry in Ethiopia is growing at a faster pace because of the increasing
tourism in our country. As more and more hotels are built, the number of employees working in
this industry also grows. Job satisfaction is considered to be a crucial factor for the hotel industry
to be productive and to reduce employee turnover. The objective of this study was to assess
employees’ job satisfaction among franchise and locally owned hotels in Addis Ababa, Ethiopia.
We measured hotel employees’ satisfaction level by highlighting their mean score, examining
the prevailing hotel employees’ satisfaction difference and examining the extent of hotel
employees’ satisfaction with pay, promotion, supervision, benefits, rewards, coworkers and
nature of work. The study had employed a comparative survey research design based on data
collected from 374 employees of 18 hotels randomly selected for this study. Data were entered
into SPSS 21.0. Data was presented with frequency tables and graphs. Mean difference were
calculated using Kruskal-Wallis Test to compare the overall job satisfaction level between
franchise and independent hotel employees. The result shows that hotel employees have
generally had a good level of job satisfaction with a mean value of 4.26 ± 0.72. Comparing the
two hotel employees, locally owned hotel employees had lower job satisfaction level than
franchised hotels from Kruskal-Wallis Test with P-value is 0.00 at 99% confidence interval. In
accordance with finding of the study, recommends locally owned hotel establishments in Addis
Ababa to maximize their respective employees’ satisfaction level and fill the existing gap of
employees’ satisfaction. |
