Assessment of Work Stress and Its Effects on Employee Performance in Bank of Abyssinia.

Abstract

The aim of this study was assessing the effects of job stress on employees’ performance at bank of Abyssinia. The study specifically identified the factors causing stress among BoA employees. The study examined the relationship between job stress and employees’ performance and it identified strategies to be used to reduce stress among BoA employees. The study employed a case study design and adopted a simple random and purposive sampling to generate a sample of 305 respondents from a population of 1297 staff. Questionnaires and interviews were the main data collection instruments used. Data were analysed using descriptive statistics with the aid of SPSS programme (Version 27). The study found out that job stress affect employees’ performance in the BoA. Individuals experiencing stress tend to focus on the unpleasant feelings and emotions rather than on the task at hand and this affects their performance. The findings further explained that a major source of stress is the working for long hours and excessive works being performed by employees in the organization. BoA needs to make sure that accountability, recognition, opportunity for achievement and advancement, or improving core job characteristics, such skill variety, task identity, task significance and feedback may lead to motivation, feeling sense of responsibility, and utilizing maximum capability are in place so as to reduce work stress.