THE EFFECTS OF TRAINING ON EMPLOYEES` JOB PERFORMANCE IN : A CASE OF COMMERCIAL BANK OF ETHIOPIA

Abstract

The study was designed to examine the effect of training practice on employee’s job performance in Commercial Bank of Ethiopia. The study used both primary and secondary data where target populations were selected from Kirkos District and its branches. The sampling technique employed to collect primary information were the non-probability sampling technique which is convenience and purposive sampling technique from the target population. The study employed a quantitative research approach. The data were gathered through a structurally designed questionnaire and distributed to all 312 respondents taken as sample size. The data were analysed using STATA version 15 and SPSS, where descriptive and inferential analysis was conducted to address research questions. Beyond descriptive analysis, the study conducted Pearson correlation analysis, regression analysis (multiple linear regressions) to examine the effects of training on performance of employees. The correlation analysis result indicates that explanatory variables except on the job training method and predicted variable employee job performance are moderately, positively and significantly correlated. Meanwhile, the multiple linear regression analysis results revealed that training program in CBE through training design, on the job training method, off the job training method, customer handling training, technological handling training and ethical training has significant effect on employees job performance though level of significance varies across each elements. The result of regression analysis indicates that the explanatory variables are explains 33.11 %( Adj.R squared) of the variance on predicted variable. Based on the findings of the study it is recommended that Commercial Bank of Ethiopia should keep in providing both methods on the job training, off the job training and types of trainings because there is a positive significant relationship between independent variables’ with employees job performance Accordingly, the study recommended that The bank should have to revise and properly do every step and assess the training effectiveness through feedback