| Abstract: | The purpose of this study was to assess Total Quality Management (TQM) practices in DHGEDA Flour Factory. TQM is a factor of its principles and practices namely customer focus,
Leadership, Employee Involvement, Process Approach, System approach to management,
Continuous improvement, Factual approach to decision making and mutually beneficial supplier
relationship. Hence, the research tried to assess whether these principles are practiced in the
organization. The research tried to obtain both primary and secondary data. The primary data
was obtained from employees of DH-GEDA using semi- structured questionnaire and Interview
questions The secondary sources of data were the literatures available and the documents
related to TQM that are kept by the organization. The data collected was analyzed and presented
with tables and percentages using SPSS. Furthermore, to estimate error or how well the sample
represented the population, confidence interval method was employed. The general population of
the research is all 96 employees of DH-GEDA. These 96 employees are of different departments,
experience and exposure to quality related issues.3 out of these 96 employees are managers and
supervisors. Since quality is a factor of all the parties in an organization, all 96 employees from
all departments have chance to be included in the sample. However, different sampling
techniques employed for each department. The results of this paper shows that majority of the
employees agree that DH-GEDA is practicing all the eight TQM principles. Results of Interview
questions about the benefits and challenges of practicing, shows that all the respondents agree
that it makes dramatic change on the way things done throughout the organization. Besides the
change process starting from Top management down to all employees of the organization was
too hard to adopt at that time. Lack of consistent training and low adaptation of the principles
was the main challenges the organization face during the early stage of practicing TQM system.
Review of company documents also show that the company is showing progress through time to
time after started practicing TQM system. |
