EFFECTS OF STRATEGIC MANAGEMENT PRACTICES ON THE PUBLIC SERVICE PERFORMANCE፡ THE CASE OF LIDETA SUB-CITY ADMINISTRATION

Abstract

Strategic management has been considered as the most important practice which distinguishes one organization from its competitors. Strategic management is one of the prominent processes impacting organizational performance. Besides the dynamism, strategic management can help public organizations or other entities achieve important goals and create public value. The purpose of this study was to determine the effects of strategic management practices on the public service performance of Lideta sub-city administration. The study is employed both descriptive and causal research design. A closed-ended questionnaire was utilized as the data source, and 205 respondents were chosen using stratified sampling method. Eviews software was used to process survey data. Statistical tools like mean, standard deviation and regression analysis were used to analyze data using questionnaires. The study's findings show a positive and significant relationship between public service performance and all the strategic management practices, including environmental scanning, strategy formulation, strategic implementation and strategic evaluation and control. In the section pertaining to data analysis and interpretation, the four stages of the administration’s strategic management process are evaluated according to the literature review under chapter two. The findings show that the strategic management practices, caused a statistically significant positive effect on the performance of the administration’s public services. Based on the findings of the study recommendations are also forwarded. By demonstrating the connection between the four stages of the strategic management process, future research may encompass a deeper and more comprehensive examination of the major factors affecting public service performance in Lideta sub-city administration.