EFFECT OF SOFT SKILLS ON SUCCESS OF INFORMATION TECHNOLOGY PROJECT MANAGEMENT: A CASE STUDY AT AWASH BANK SC.

Abstract

Effective IT project management is crucial for driving innovation and achieving strategic goals within financial institutions. However, technical expertise alone is insufficient for ensuring project success. This study assesses the effect of two soft skills, communication and teamwork, on the success of IT project management at Awash Bank Share Company. The research is motivated by the observation that while many IT projects at the bank are successfully completed within predefined time scopes and objectives, some still fail to meet their deadlines and goals. This study investigates whether soft skills contribute to the mixed outcomes observed in IT project management at the bank. To achieve the research objectives, a quantitative approach was adopted within a case study design, combining descriptive, correlational, and explanatory methodologies. The study population consisted of 30 respondents from Awash Bank SC, and data was collected through a census survey, achieving a 100% response rate. The general objective is to assess the effect of soft skills on the success of IT project management at Awash Bank SC. And specific objectives are: comparing the relative contributions of communication and teamwork skills to project success, assessing the influence of communication skills, and evaluating the contribution of teamwork skills to IT project management success at Awash Bank SC. The findings highlight the crucial role of communication and teamwork skills in ensuring successful IT project management outcomes. Communication skills are essential for aligning team members, clarifying project goals, and facilitating effective updates and changes. Teamwork skills promote a collaborative environment where team members support each other and work cohesively towards common objectives. Both communication and teamwork skills significantly contribute to the successful completion of IT projects at Awash Bank SC.In conclusion, this research underscores the importance of integrating soft skills, particularly communication and teamwork, into IT project management practices at Awash Bank SC. These skills enhance the efficiency and effectiveness of project execution and contribute to achieving strategic objectives in a dynamic technological landscape. The study recommends continuous development and training in soft skills for IT project managers and teams to improve project success rates and maintain a competitive edge in the financial sector