| Issue Date | Title | Author(s) |
| Jun-2015 | ANALYSIS OF THE SERVICE QUALITY STRATEGIES OF THE FOUR STAR HOTELS IN ADDIS ABABA, ETHIOPIA | MOLLA, SAMRAWIT |
| Dec-2016 | ASSESSING THE EFFECT OFCUSTOMER SATISFACTION IN SERVICE DELIVERY OF FRONT LINE STAFFS IN SELECTED COMMERCIAL BANK OF ETHIOPIA (CBE’S) BRANCHES | BERIHUN, BEZABIH |
| May-2015 | ASSESSING THE LEVEL OF CUSTOMER SATISFACTION IN CREDIT SERVICE: THE CASE OF CONSTRUCTION AND BUSINESS BANK SC | Kebede, Alemayehu |
| Jun-2018 | Assessment of Customer Relationship Management Practices: The case of Commercial Bank of Ethiopia | Meheretab, Selamawit |
| Dec-2018 | Assessment of Customer Satisfaction on Point of Sale (POS) Terminals in Commercial Bank of Ethiopia (South Addis District) | Getachew, Tsion |
| Jun-2015 | ASSESSMENT OF CUSTOMERS’ SATISFACTION AND SERVICE QUALITY OF AWASH INTERNATIONAL BANK (S.C.) | GIRMA, ELSABETH |
| Jun-2017 | ASSESSMENT OF EFFECT E-BANKING SERVICE IN CUSTOMER SATISFACTION IN COMMERCIAL BANK OF ETHIOPIA SELECTED CITY BRANCHES | ASSEFA, BEZA |
| Jul-2016 | ASSESSMENT OF ETHIOPIAN CASH AND CARRY WHOLESALE ENTERPRISE’S (ALLE BEJIMLA’S) EFFECT ON FOOD AND FAST MOVING CONSUMER GOODS MARKET IN ETHIOPIA | GIROSH, FEKADU |
| May-2017 | ASSESSMENT OF SERVICE QUALITY AND CUSTOMER SATISFACTION: THE CASE OF OROMIA INTERNATIONAL BANK S.C | BEKELE, BIRHANU |
| May-2017 | ASSESSMENT OF SERVICE QUALITY OF MOTOR INSURANCE AT ETHIOPIAN INSURANCECORPORATION | CHANYALEW, TEKOL |
| Jun-2017 | ASSESSMENT OF THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE CASE OF CBM (COMPUTER BUSINESS MACHINE) | Girma, Rakeb |
| Nov-2014 | DETERMINANTS OF CUSTOMER RETENTION IN NYALA INSURANCE S.C. | DAGNE, HANNA |
| Jan-2017 | DETERMINANTS OF SERVICE QUALITY AND THEIR IMPACT ON CUSTOMER SATISFACTION: THE CASE OF COMMERCIAL BANK OF ETHIOPIA (Selected Branches in Addis Ababa) | KEBEDE, ZEWDITU |
| Jul-2016 | DETERMINATS OF CUSTOMER SATISFACTION IN PHARMACEUTICAL FUND AND SUPPLY AGENCY | Yizengaw, Awraris |
| Jan-2018 | THE EFFECT OF BROADBAND SERVICE QUALITY AND PRICE ON KEY ACCOUNT CUSTOMERS’ SATISFACTION IN ETHIO TELECOM | GETACHEW, TSEGEREDA |
| Jan-2016 | THE EFFECT OF ELECTRONIC BANKING SERVICE QUALITY ON CUSTOMER SATISFACTION: IN THE CASE OF COMMERCIAL BANK OF ETHIOPIA | ABEBE, SISAY |
| Jun-2016 | THE EFFECT OF JOB QUALITY ON CUSTOMER SATISFACTION AT CUSTOMER CALL CENTER OF ETHIO TELECOM IN ADDIS ABABA | DEFARU, TAMIRAT |
| May-2018 | The Effect of Marketing Mix Strategy on customer satisfaction: The case of Ethiopian Trading Enterprise | WUBE, KIRUBEL |
| Jun-2018 | THE EFFECT OF MOTOR INSURANCE CLAIM MANAGEMENT ON CUSTOMER SATISFACTION AT ETHIOPIAN INSURANCE CORPORATION | BELAY, YOSEF |
| Jan-2014 | THE EFFECT OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION: THE CASE OF CONSTRUCTION AND BUSINESS BANK | Masresha,Wondmagegne |
| Jul-2016 | EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION THE CASE OF BERHANINTERNATIONAL BANK S.C | YIDNEKACHEW, MILLION |
| Jan-2016 | THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION: THE CASE OF ETHIO TELECOM POINTS OF SALES | KALKIDAN ABEBE |
| Jun-2016 | The Effect of Service Quality on Customer Satisfaction; A Case Study of Abay Bank Share Company | Zeleke, Amelework |
| Jun-2019 | THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATSFACTION: THECASE OFADDIS CREDIT AND SAVING INSTITUTON IN ARADA SUB CITY | DEMESSIE, LEDETA |
| Feb-2020 | THE EFFECT OF TRADE OPENNESS ON ECONOMIC GROWTH IN EAST AFRICA: PANNAL DATA ANALYSIS | TADESSE, BEREKET |
| May-2015 | THE IMPACT OF CUSTOMER RELATIONSHIP MARKETING ON CUSTOMER SATISFACTION: (The case of Commercial Bank of Ethiopia) | SHUME, MEZGEBU |
| Dec-2015 | THE IMPACT OF QUALITY SERVICE DELIVERY ON CUSTOMER SATISFACTION AT OROMIA INSURANCE S.C | KUMA, LENSA |
| Jun-2015 | THE IMPACT OF SERVICE QUALITY DELIVERY ON CUSTOMER SATISFACTION; THE CASE OF ETHIOPIAN INSURANCE CORPORATION (EIC) | KASSAHUN, MESFIN |
| Jun-2016 | INTERNATIONAL TRADE CUSTOMER`S SATISFACTION AT ERCA SERVICE QUALITY DIMENSIONS: THE CASE LARGE TAXPAYERS OFFICE | GETAHUN, ETAGEGNEHU |
| Dec-2018 | SERVICE QUALITY AND CUSTOMER SATISFACTION: THE CASE OF ADDIS ABABA BOLE AIRPORT CUSTOMS BRANCH | TSEDEKE, DAWIT |
| Jun-2018 | SERVQUAL AND SERVPERF MODEL TO ASSESS SERVICE QUALITY AND CUSTOMER SATISFACTION: THE CASE OF BANK OF ABYSSINIA SHARE COMPANY | FEKADU, ABAYNESH |
